Seamstop is an Australian fashion retailer for affordable blanks and basic clothing from a wide range of brands.

Seamstop’s headquarters is located in Sydney, Australia.

You can contact us here or email us at info@seamstop.com.

All the prices stated on our website are in Australian Dollars (AUD).

Yes, all our prices are inclusive of Goods and Services Tax (GST).

We accept a variety of payment methods, including PayPal, direct bank transfer or credit card (Visa, Mastercard, AMEX etc.). 

Unfortunately once your order is placed, we cannot change the method of payment.

We offer a standard shipping option. Please refer to the table on the shipping information page here for shipping estimates for your region.

We currently do not offer our products and services internationally; though we are working towards expanding our operations internationally and we hope that you’re here when we do!

Typically, processing times are between 1-7 business days.

Please note, processing times are in addition to shipping times and are dependent on our suppliers and can vary dramatically between suppliers.

Please refer to the table on the shipping information page here for shipping estimates for your region.

Shipping costs are cart based and varying depending on your order. 

To find out your shipping cost, please add your desired items to the cart and enter your shipping address on the cart page.

We also offer free standard shipping for orders over $250 AUD.

Please contact the courier provider directly with your tracking number to see if they can redirect the order back to you. If not, please contact us here or email us at info@seamstop.com so we can assist you with some further options.

We offer refunds for change of mind orders within 14 days of the purchase date and for defective, faulty or incorrect items. 

Please note, all refunds and return requests are subject to the terms within our Returns Policy which you can review here.

We do not offer exchanges but instead, we do offer change of mind refunds (excluding shipping costs) within 14 days of the purchase date. You can then place another order for your desired item.

Please note, change of mind refunds are subject to the terms within our Returns Policy which you can review here.

To request a return, please fill out the form on our Returns Request page. Once submitted, your request will be processed within 7 business days. You will be notified via email of your return request and will be provided with further information regarding the returns process for your circumstance.

After a refund has been approved by us, itcan take up to 7 business days to show up in your account due to varying processing times between payment providers.

There is a size guide on each product page. If you are unsure on how to measure yourself, please refer to the body measurement guide here.

You can easily find exactly what you’re searching for by using our various tools such as the search bar at the top of each page or using our filter tools on our shop page.

Due to the expansive collection that we offer, we are unable to stock everything at our fulfillment facility. Once your order is placed, we will process your order as quickly as possible.

After the final mockup is approved, our typical turn around time is 1-2 weeks.

Please note that this can vary depending on current demand. For a more accurate estimate, feel free to contact us directly.

We'll email the mockup to the email address that you used to place your order with.

We highly recommend you use a vector file (svg, ai, eps, pdf etc.) to avoid delays in the processing and production time of your order.

While we try to match the colours as close as possible, it is impossible for us to guarantee an exact match.

Decorated products CANNOT be returned unless stated otherwise as according to our Returns Policy

Unfortunately, once an order has been placed, we cannot make any changes to it. However, if your order has yet to be shipped, we may be able to cancel it and you can place another order with the correct products or information.

Though this outcome is not guaranteed, the faster you notify us about the issue, the more likely we will be able to cancel the order.

We're so sorry! Please contact us here or email us at info@seamstop.com so we can sort it out asap.

If you've just placed an order, please contact us here or email us at info@seamstop.com asap and we may be able to cancel it if it hasn’t shipped out yet.

If your order has been dispatched, we cannot cancel the order.

If you've just placed an order, please contact us here or email us at info@seamstop.com asap and we may be able to change you address if it hasn’t shipped out yet.

If your order has already been dispatched, you’ll have to contact the courier provider using your tracking number and update the delivery address with them.

To reset your account password, please go to login and click on ‘Forgot your password?’. Follow the directions to reset your account password.

To change your account password, please go to login and click on ‘Forgot your password?’. Follow the directions to change/ reset your account password.

If you'd like to close your account, please contact us here or email us at info@seamstop.com.

To change your account details/ saved addresses, first log into your account and navigate to the desired details that you wish to change.

Coupon codes can be applied in the checkout page.

Unfortunately, you cannot use multiple coupon codes at once.

Due to our already competitive prices, we unfortunately do not offer discounts for bulk purchases.

Unless stated otherwise, coupon codes cannot be used in conjunction with any of our promotions.