General
Seamstop would like you to be happy with the purchases that you make with us. As a consumer, you are entitled to a replacement or refund for a major defect or error as a result of our actions (i.e. receiving an incorrect item).
1. Requesting a Return
1.1. Approval. The approval of your return request must meet the requirements of the following circumstances shown in the sections below.
1.2. Replacements. Replacements for damaged, faulty or incorrect items will be shipped to you at our cost. Shipping costs that you incur for returning the damaged, faulty or incorrect items will be reimbursed upon proof of receipt.
1.3. Refunds. Once your return request is approved and you are entitled to a refund, your refund will be processed and returned to the account from which you have made your original payment with.
Please note that refunds can take up to 7 business days to show up in your account due to varying processing times between payment providers.
1.4. Requesting a Return. To request a return, simply fill out the form on our Returns Request page here. Once submitted, your request will be processed within 7 business days. You will be notified via email of your return request and will be provided with further information regarding the returns process for your circumstance.
2. Change of Mind
2.1. Change of mind terms. We want you to be happy with your purchases with us, so if you have changed your mind about an item and meet the following requirements, we will offer you a refund (excluding shipping costs):
a) Your request is made within 14 days of the purchase date;
b) The item/s must be unworn or unused, with all original packaging (where product seals are not broken or tampered with) and tags attached.
Please note that you must pay the shipping costs for change of mind returns.
2.2. Exclusions. Due to hygiene and health concerns, the following products cannot be returned:
a) Underwear;
b) Socks;
c) Hats;
d) Beanies;
e) Masks;
f) Final Sale items (unless deemed faulty).
2.3. Restocking fee. All change of mind refunds will be subject to a restocking fee of $10 or 15% of the product value returned (whichever is higher). This covers our time spent processing and inspecting the items in addition to rehousing the item/s within our facility.
3. Defective, faulty or Incorrect Item/s
3.1. If you have received a defective, faulty or incorrect item, we’re really sorry! Please notify us as soon as possible and we will provide you with options which may include providing you with a replacement product or refunding you the purchase price.
3.2. Process. Please request a return using our returns portal here. Fill in the appropriate information and provide us with a clear description of the item (showing defect, colour, neck tag, size and sku etc). Upon assessment of your claim, we may ask for further information.
If the product is confirmed to be defective, faulty or incorrect, we will provide you with further information on how to return the item to us. Once the item has arrived at our facility, we will either provide you with a refund and reimburse your shipping cost, or replace the item with a new or correct item.
Please note that a replacement is not always guaranteed as some products may be out of stock.
4. Amendments to our Returns Policy
4.1. Amendments. We reserve the right to amend our Returns Policy at any given time, without prior notice to you. Any and all purchases are made with an assumed understanding and agreement of our Returns Policy.
5. Contact Us
5.1. For further inquiries regarding our Returns Policy, please feel free to contact us here or email us at info@seamstop.com.